Need help? Be sure to visit our support forums for answers to your questions!
How can I cancel my direct debit membership?
To cancel your direct debit membership please email us at firstname.lastname@example.org of your wish to cancel your membership. Please state your name, address and membership number. Cancellation requests must be sent at least two weeks prior to the Direct Debit collection date and you must also inform your bank.
How can I pay for membership?
All memberships can be paid for online at www.alsaa.ie or at our reception desks. Various membership options are available.
What is the minimum age for joining?
Members must be 16 years or older to join us unless they are joining a junior club.
What happens once I have paid for a membership?
As soon as you join you will receive a confirmation email with a reference number. The membership is current and starts upon payment. On your first visit to the gym you must collect a Membership Card and complete a Health Commitment Statement at the reception desk. Photo ID is required. (Passport or driver’s licence only).
Will I receive a membership card?
You will receive a membership card on your first visit to the gym. You can only gain access to the gym upon production of your membership card. You must swipe your membership card at the turnstile to gain entry.
Can I let other people use my membership card?
No. Your membership card is your responsibility and any misuse of your card may result in your membership being cancelled. For security and validation reasons, management reserves the right to scan each member’s card at the reception turnstiles in the gym. This will entail your photo being made visible or projected on the screens adjacent to the reception desk for no more than 5 seconds. Your card is unique to you.
What happens if I lose my membership card?
A replacement card can be purchased at the reception. Replacement cards are €6.